FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across both Saudi Arabia and the UAE — no minimum spend required.
Just shop and enjoy fast, cost-free delivery!
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
Fast, reliable, and right on time — every time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. COD is available across KSA and UAE — because convenience should arrive at your doorstep too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the date of delivery to return or exchange an item.
Just make sure it’s unused, in original condition and packaging.
🔁 See our full [Return & Refund Policy] for more details.
5️⃣ How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS, so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your order arrives damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or a full refund, whichever works best for you.
7️⃣ Do you ship internationally?
Not yet. We currently deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📧 Email: smartefyofficial@gmail.com
Or use the contact form on our website — we respond fast!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We only sell authentic, high-quality products sourced from trusted suppliers.
Your satisfaction and trust are our top priorities.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to assist.
📧 Simply email us at smartefyofficial@gmail.com as soon as possible.
💬 Still have questions?
We’re just a message away.
📧 smartefyofficial@gmail.com
📍 Serving happy customers across the UAE & Saudi Arabia