Shipping policy

At Smartefy, we’re committed to getting your orders delivered quickly, safely, and reliably. Below is everything you need to know about our shipping process, timelines, and tracking.

📦 Where We Ship

We currently deliver to:

🇦🇪 United Arab Emirates (UAE)
🇸🇦 Kingdom of Saudi Arabia (KSA)

🕒 Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed the next business day

📍 Estimated Delivery Times

Location Estimated Delivery Time
🇦🇪 UAE 1–3 business days
🇸🇦 KSA 3–5 business days

⏳ Delivery times may vary slightly depending on your city and courier availability.

💳 Shipping Rates

  • UAE: AED 15
     → Free shipping on orders over AED 150

  • KSA: SAR 20
     → Free shipping on orders over SAR 200

Shipping charges are automatically calculated at checkout based on your delivery address.

🧾 Order Tracking

As soon as your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your delivery in real time.

🛑 Shipping Delays & Exceptions

While we strive to deliver on time, delays can occur due to:

  • Customs clearance

  • Severe weather or public holidays

  • Courier service disruptions

We appreciate your understanding in such cases.

📨 Incorrect Address Policy

Please make sure to double-check your shipping address before placing an order.
Smartefy is not responsible for delivery issues caused by incorrect or incomplete address details.

💬 Need Help?

If you have any questions about your order or need assistance with delivery:

📧 smartefyofficial@gmail.com
📍 Serving happy customers across the UAE and Saudi Arabia